Non-Discrimination Notice

Our Non-Discrimination Commitment

MyTelePep (operated by TeleEMC d/b/a First Visit MD, a service of Luxe Inventions LLC), located at 4800 N. Federal Hwy., Suite 105B, Boca Raton, FL 33431, complies with applicable federal and Florida civil rights laws and does not discriminate, exclude people, or treat them differently on the basis of:

• Race, color, or national origin
• Age
• Sex, gender identity, or sexual orientation
• Disability or physical or mental health status
• Religion
• Marital or family status
• Military or veteran status
• Any other characteristic protected by applicable federal or Florida law

This policy applies to all aspects of MyTelePep's telehealth operations, including access to consultations, the provision of clinical care, billing practices, and online platform access.

Applicable Laws

• Section 1557 of the Affordable Care Act (42 U.S.C. §18116) — prohibiting discrimination in health programs and activities
• Title VI of the Civil Rights Act of 1964 — prohibiting discrimination based on race, color, and national origin
• Section 504 of the Rehabilitation Act of 1973 — prohibiting discrimination based on disability
• Age Discrimination Act of 1975 — prohibiting discrimination based on age
• Title IX of the Education Amendments of 1972 — prohibiting discrimination based on sex
• Florida Civil Rights Act (F.S. Chapter 760) — prohibiting discrimination in places of public accommodation

Accessibility for Persons With Disabilities

MyTelePep is committed to ensuring that its telehealth services are accessible to individuals with disabilities. We provide, free of charge:

• Qualified interpreters for individuals who are deaf or hard of hearing during telehealth visits
• Accessible formats of written communications upon request (large print, screen-reader compatible formats)
• Technical accommodations to ensure equal access to our HIPAA-compliant video platform

If you need an accommodation to access MyTelePep's telehealth services, please contact us at info@mytelepep.com before your scheduled visit. We will provide reasonable accommodations at no additional cost.

Language Assistance Services

MyTelePep provides free language assistance services to individuals with limited English proficiency (LEP), including qualified interpreters during telehealth visits and translated written materials. Contact us at info@mytelepep.com to request language assistance before your visit.

How to File a Discrimination Complaint

If you believe that MyTelePep has failed to provide these services or discriminated in any way, you may file a grievance with:

MyTelePep Civil Rights Coordinator

Email: info@mytelepep.com
Mail: 4800 N. Federal Hwy., Suite 105B, Boca Raton, FL 33431
Subject line: Civil Rights Grievance

U.S. Department of Health and Human Services — Office for Civil Rights

hhs.gov/civil-rights · 1-800-368-1019 (TDD: 1-800-537-7697)

Florida Commission on Human Relations

4075 Esplanade Way, Suite 110, Tallahassee, FL 32399 · (850) 488-7082 · fchr.myflorida.com

You can file a complaint electronically at ocrportal.hhs.gov. Filing a complaint never affects your access to care.